Privacy Policy

Last Updated: 25 October 2025

Solo Season (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.soloseason.com (the “Website”) and when you make bookings or payments through it.

1. Information We Collect

We may collect:

  • Personal Information: name, email address, phone number, billing address, and booking details.

  • Payment Information: credit/debit card details or other payment data. We do not store your full payment card information. Instead, payments are securely processed by our third-party payment provider [insert provider, e.g., Stripe, PayPal].

  • Usage Data: IP address, browser type, operating system, referring pages, access times, and site navigation behavior.

  • Cookies and Tracking Technologies: used to enhance functionality, improve services, and for analytics and advertising (see Cookies Policy below).

2. How We Use Your Information

We use your information to:

  • Process bookings and payments.

  • Deliver services you have requested.

  • Send confirmations, updates, and service-related communications.

  • Manage customer accounts and provide support.

  • Detect, prevent, and address fraud or security issues.

  • Improve our Website and services.

  • Send promotional communications (with your consent where required).

  • Comply with financial, tax, and legal obligations.

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Payment processors (e.g., [Stripe/PayPal]) to securely process transactions.

  • Service providers who help us operate our Website and deliver services.

  • Legal and regulatory authorities when required by law.

  • Business partners in the event of a merger, acquisition, or business transfer.

4. Payment Security

All transactions are encrypted and processed securely through our trusted third-party payment providers. We never store full credit or debit card numbers on our servers.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, and tax obligations.

6. Your Rights

Depending on your location, you may have rights to:

  • Access your data.

  • Correct inaccurate information.

  • Request deletion of your data.

  • Restrict or object to processing.

  • Withdraw consent for marketing communications.

  • Request a copy of your data in a portable format.

To exercise these rights, contact us at: hello@soloseason.com

7. Security

We take reasonable technical and organisational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

8. International Transfers

If you are based outside Australia, your information may be transferred to and processed in other countries that may not have the same level of data protection laws.

9. Changes to This Policy

We may update this Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Cookies Policy

Last Updated: 25 October 2025

This Cookies Policy explains how Solo Season uses cookies and similar technologies on our Website.

1. What Are Cookies?

Cookies are small text files stored on your device to help websites function, improve performance, and enhance your browsing experience.

2. Types of Cookies We Use

  • Essential Cookies: Required for website operation and secure payment processing.

  • Performance & Analytics Cookies: Track usage to help us improve functionality (e.g., Google Analytics).

  • Functional Cookies: Remember preferences like language or booking history.

  • Advertising & Targeting Cookies: Deliver relevant ads and measure campaign effectiveness.

3. Third-Party Cookies

Some cookies are set by third-party providers, including our payment processors and analytics tools. These parties may collect data according to their own privacy policies.

4. Managing Cookies

You can control or disable cookies through your browser settings. Please note: disabling essential cookies may affect your ability to make bookings or payments on our Website.

5. Updates

We may update this Cookies Policy from time to time. Any changes will be posted on this page with an updated date.